Illustrative policy for a demonstration storefront. Replace with a policy reviewed for your business before trading.
Who we are
The Balance Wheel Ltd, The Winding Room — workshop & counter opening soon, is the data controller for personal data collected through this website.
What we collect
- Order data — name, delivery and billing address, email, phone.
- Enquiries — the contents of the contact form and your email address.
- Technical data — IP address and basic request logs, kept short-term for security and abuse prevention.
Why, and our lawful basis
- To fulfil your order and provide support — performance of a contract.
- To keep the site secure and prevent fraud — legitimate interests.
- To send marketing — only with your consent, which you can withdraw at any time.
Sharing
We share data only with the couriers, payment processors and IT providers needed to run the shop, and where the law requires it. We do not sell personal data.
Your rights
You can ask for access, correction, deletion or portability of your data, or object to processing. Contact admin@watchmakingwebsite.com. You may also complain to the ICO.